Refund Policy

Last Updated: September 17, 2026

At Gujranwala Online Gift, we aim to provide high-quality gifts and personalized products to our customers. Since many of our products may be customized according to your requirements, please review your order details carefully before placing an order.

1. Eligibility for Refunds

A refund or replacement may be considered in the following situations:

• You received a damaged product.

• You received an incorrect product.

• The product is defective or has a manufacturing issue.

• Your order is missing an item.

• The product received is significantly different from what was ordered.

Please contact us as soon as possible after receiving your order if you experience any of these issues.

2. Customized and Personalized Products

Customized or personalized products are generally non-refundable and non-returnable because they are prepared specifically according to the customer’s requirements.

However, if a customized product arrives damaged, defective, or has been made incorrectly due to an error on our part, we may offer a replacement or another appropriate solution.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us with:

• Your order number

• A description of the issue

• Clear photographs or videos of the product and packaging

This information may be required to verify the issue and process your request.

4. Change or Cancellation of Orders

If you need to change or cancel an order, please contact us as soon as possible.

Once an order has entered the production, customization, packaging, or shipping process, cancellation or modification may no longer be possible.

5. Refund Process

Once your refund request has been reviewed and approved, we will inform you about the applicable refund process.

The refund method and processing time may depend on the original payment method and the applicable payment provider.

6. Delivery Issues

If an order is delayed, lost, or returned by the courier due to an incorrect or incomplete delivery address provided by the customer, additional charges or other conditions may apply.

Please make sure that your delivery information and contact number are correct when placing an order.

7. Non-Refundable Situations

Refunds may not be provided for:

• Change of mind after receiving the product

• Incorrect information provided by the customer for personalization

• Customer-approved customization details that were entered incorrectly

• Normal variations in handmade or customized products

• Damage caused by misuse, negligence, or improper handling

• Products that have been used or altered after delivery

8. Contact Us

If you have any questions regarding our Refund Policy or need to report an issue with your order, please contact us:

Gujranwala Online Gift

Email: gujranwalaonlinegifts@gmail.com
Phone: 0314 4549181

Address:
St#2, Signature School, Mehar Barkat Gala, Allah Baksh Colony

Address:
Noor Bawa St#1, Gondlawala Road, Gujranwala, Punjab, Pakistan

Business Hours:
Monday – Sunday: 10:00 AM – 10:00 PM
Friday: Closed

We reserve the right to review each refund or replacement request individually and determine the appropriate resolution based on the circumstances of the order.