Shipping Policy

Last Updated: September 17, 2026

At Gujranwala Online Gift, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after they have been successfully placed and the required order information has been received.

For customized or personalized products, additional processing time may be required depending on the product and customization requirements.

We may contact you by phone or email if additional information is required to complete your order.

2. Delivery Time

Delivery times may vary depending on the customer’s location, product availability, customization requirements, and courier service.

Estimated delivery times will be communicated where applicable.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, courier issues, public holidays, unforeseen circumstances, or other factors beyond our control.

3. Shipping Charges

Shipping charges may vary depending on the delivery location, order size, weight, and applicable courier charges.

Any applicable shipping charges will be communicated or displayed during the ordering process.

4. Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

• Full name

• Complete delivery address

• Valid phone number

• Any relevant delivery instructions

Gujranwala Online Gift will not be responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

5. Courier Delivery

Orders may be delivered through third-party courier or delivery services.

Once an order has been handed over to the courier, delivery is subject to the courier company’s procedures, routes, and delivery schedules.

The courier may contact the customer using the phone number provided with the order.

6. Failed Delivery

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the phone number is unreachable, or the customer refuses to receive the order, additional delivery charges or other conditions may apply.

For cash-on-delivery orders, repeated or refused deliveries may affect our ability to accept future orders from the customer.

7. Damaged Packages

Customers are encouraged to inspect the package upon delivery.

If the package appears seriously damaged, please contact us as soon as possible and provide photographs or videos of the package and product so that we can investigate the issue.

8. Customized Products

Customized and personalized products may require additional processing time because they are prepared according to the customer’s specifications.

Customers should ensure that all names, photographs, messages, designs, and other customization details provided to us are accurate before the order is processed.

9. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timeframe, we are not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, strikes, road closures, or other unforeseen events.

10. Contact Us

If you have questions regarding your shipment or delivery, please contact us:

Gujranwala Online Gift

Email: gujranwalaonlinegifts@gmail.com
Phone: 0314 4549181

Address:
St#2, Signature School, Mehar Barkat Gala, Allah Baksh Colony

Address:
Noor Bawa St#1, Gondlawala Road, Gujranwala, Punjab, Pakistan

Business Hours:
Monday – Sunday: 10:00 AM – 10:00 PM
Friday: Closed